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Terms & Conditions

Please review these terms before using this website or services.

1. Welcome

These Terms & Conditions explain how I work with clients and what you can expect when using my website or services.

By hiring me or using this site, you agree to these terms in a simple and mutual way.

2. What I offer

I provide virtual assistant services that may include:

  • Administrative support
  • Executive assistance
  • Customer service support
  • CRM updates and data entry
  • Email and calendar management
  • Research and workflow support

All services are delivered remotely unless we agree otherwise.

3. Working together

For everything to run smoothly, I ask clients to:

  • Share clear and complete instructions
  • Provide any access or materials needed for the work
  • Respond when feedback or approval is needed
  • Respect agreed timelines and payment terms

Delays in communication or missing information may affect deadlines.

4. Before work starts

We always agree on the scope of work, pricing, and payment terms before anything begins.

I also reserve the right to decline or stop working on a project if needed, especially if it is outside my scope or not a good fit.

5. Payments

All payments follow the Payment Policy on this website.

If payment terms are not met, I may pause or stop the work until everything is settled.

6. Changes and extra work

If you request changes outside the original scope, I will let you know if:

  • Extra time is needed
  • Additional charges apply
  • Approval is required before continuing

Nothing will be changed or added without your agreement.

7. Confidentiality

Anything you share with me stays private.

Your business information, files, and communication are only used for the purpose of completing your work. I do not share it with anyone unless required by law or needed for service delivery using trusted tools.

8. Limitations

While I always do my best to deliver quality work, I am not responsible for:

  • Issues caused by third-party platforms or tools
  • Business outcomes or results beyond my control
  • Indirect losses or disruptions

My role is to support your operations, not guarantee specific results.

9. Ending a project

Either of us can end a working relationship with reasonable notice.

If a project is ended:

  • Any completed work must still be paid for
  • Work already done will be delivered once payment is settled

10. Ownership of work

Once full payment is received, all completed work belongs to you.

I may keep the right to show non-confidential work in my portfolio unless you request otherwise.

11. Updates to these terms

I may update these Terms & Conditions from time to time. If I do, I will make sure the changes are reflected on this page so everything stays clear and transparent.